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1. Introduction

Welcome to HELPZ.ai ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, company name, and billing information
• Payment Information: Credit card details (processed securely through Stripe)
• Communication Data: Messages, queries, and interactions with our AI assistants
• Usage Data: How you interact with our platform, features used, and performance metrics

2.2 Technical Information

• Device Information: IP address, browser type, operating system
• Cookies and Tracking: Session data, preferences, and analytics information
• Log Data: Server logs, error reports, and security incident data

2.3 Content You Provide

• Knowledge Base Files: Documents, PDFs, and content uploaded to train your AI agents
• Customization Data: Agent configurations, instructions, and settings
• Widget Integration: Data from websites where you embed our chat widgets

3. How We Use Your Information

3.1 Service Provision

• Operate and maintain our AI platform
• Process payments and manage subscriptions
• Provide customer support and respond to inquiries
• Train and improve AI models for better responses

3.2 Communication

• Send service-related notifications and updates
• Provide technical support and account information
• Share important changes to our services or policies

3.3 Improvement and Analytics

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Monitor system performance and security

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party providers who assist us in operating our platform:

• OpenAI: For AI processing and model training
• Stripe: For payment processing
• Cloud Hosting: For data storage and platform hosting
• Analytics Services: For usage analytics and performance monitoring

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection practices

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may also retain certain information as required by law or for legitimate business purposes.

7. Your Rights and Choices

7.1 Access and Control

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format

7.2 Communication Preferences

You can opt out of non-essential communications by updating your account settings or contacting us directly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date.

11. Contact Us